What Is Field Service Lightning Salesforce

Field service lightning is salesforce s field service management software.

What is field service lightning salesforce.

Optimize your workforce and improve on your field service management with salesforce s intelligent field service solution. Development of salesforce field lightning is an attempt to close. Optimize your workforce and improve field service management with salesforce s intelligent field service solution formerly field service lightning. In salesforce s words field service lightning connects your entire workforce on one platform to deliver smarter faster more personalized on site.

Dispatcher and technician licenses may not be used for a contact center call center or customer case management application. Whether by phone web chat or email this customer support software enables agents and customers to quickly connect and solve customer problems. Fsm technology is technology that automates the field operations of a team of service professionals through mobile systems. It has been estimated that the fsm market will be valued at over 3 5 billion by 2019 and many of the biggest players in the technology industry including salesforce have already made fsm development a key part of their strategies.

Third party programming like servicemax was used to fill that particular gap. Learn about field service and set service territories. Until its discharge salesforce had no application to relay client record data straightforwardly to service teams in the field. The field service lightning consultant or as it s also known the field service lightning consultant like all tests there is a bit of freedom on salesforce s part to exam an array of subjects.

Our field service mobile app enables teams to always be connected with access to the info they need to complete work seamlessly. Your agents create work orders as customer service calls come in. Field service technicians mobile employees and contractors require at least one 1 dispatcher in order to use the scheduling tool. A generic field service workflow starts with the salesforce admin setting up field service according to your organization s needs.

Sales cloud by salesforce is one of the world s most popular and highly rated customer service software solutions. Our field service lightning mobile app allows your onsite and offsite teams to always be connected so that they have continued access to job schedules work orders inventory and whatever information they need to complete their work seamlessly improve upon productivity.